Responsible Gaming

Gaming Should Be Entertainment

At Royal Reels, we believe that gambling should only ever be viewed as a form of entertainment, not as a way to earn money or solve financial problems. If you find yourself gambling with money you cannot afford to lose, or if gambling is causing stress in your life, please reach out for support.

Age Verification

Royal Reels is strictly for adults aged 18 years and over in Aotearoa New Zealand. We take age verification seriously and reserve the right to request proof of identity. If you are under 18, please do not access our services.

Warning Signs of Problem Gambling

If you recognise any of the following signs in yourself or someone you know, it may be time to seek help:

• Chasing losses by gambling more to try to win money back
• Spending more time and money on gambling than intended
• Hiding gambling activity or lying about how much you're spending
• Gambling to escape stress, anxiety, or other emotional problems
• Borrowing money or getting into debt to fund gambling
• Neglecting family, work, or other important responsibilities
• Feeling irritable or anxious when unable to gamble
• Needing to gamble with increasing amounts of money to feel the same excitement

Self-Help Tools

Royal Reels provides tools to help you maintain control of your gambling:

• Deposit Limits: Set a maximum amount you can deposit within a specified timeframe
• Loss Limits: Set a maximum amount you're willing to lose
• Reality Checks: Receive regular reminders about how long you've been playing and how much you've spent
• Self-Exclusion: Temporarily or permanently exclude yourself from your account if you need a break

These tools are available in your account settings. We encourage you to use them.

Support Organisations

If you're struggling with problem gambling, help is available. Please contact one of these organisations:

New Zealand

• Problem Gambling Foundation (PGF) — Free, confidential support
  Phone: 0800 664 262 (free call)
  Website: www.pgf.nz
• Gambling Helpline (Samaritans)
  Phone: 0800 654 654
  Website: www.samaritans.org.nz

International Support

• GamCare (United Kingdom) — www.gamcare.org.uk
• GamStop (United Kingdom) — www.gamstop.co.uk
• Gambling Help Online (Australia) — www.gamblinghelponline.org.au
• Responsible Gambling Council (Canada) — www.responsiblegambling.org
• National Council on Problem Gambling (United States) — www.ncpgambling.org

Need Help?

If you or someone you know is struggling with problem gambling, please reach out for support today. There is no shame in asking for help — these organisations are here to support you, and they offer free, confidential assistance.

Your wellbeing is important to us. If you need to take a break from gambling, use our self-exclusion feature or contact our customer support team.